FAQ

Unclaimed package or no one available for Signature

We do all our packages with signature required in case carrier try to deliver and no one to sign at the time of delivery package will be return at buyers cost. we will not refund the shipping cost of all return boxes.

Custom and personalized orders

All Custom and personalized order we will provide design mock-up / cad file with the price quotation once order is confirmed cannot be cancelled or returned. All sales are final, we cannot ship any package without signature. All packages will be shipped signature required option.

Wholesale availability

Yes, we do wholesale and bulk discount for store owners or retailers. please contact us if you want to know our pricing structure for bulk or wholesaler buyers.

Care instructions

Any Jewelry which has color stone or diamonds, please do not try to clean in liquid cleaner, please take to any jeweler and have them clean for you. please avoid shower or going into swimming pool while wearing the jewelry, sometime chlorine in water can damage shine of metal or color stone or pearl on jewelry. Please check with us if you want to do any resizing on rings or any product, our team will let you know if it is re sizable or not.

Free Cad Designing

We offer free Cad design, if you confirm the order with us, you may send us image or sketch of the design you want to make by us, all you designs will be exclusive and we won't sell to anyone else.

If delivery refused or returned to us

We ship all orders with signature required, if customer refused to sign or no one at delivery at delivery address to accept the box ad box is returned to us, we have to deduct shipping cost from your original order value.